Patient Information

Contact Information

Our office is open Monday–Friday, 9am-5pm

435 Petaluma Avenue, Suite 150
SebastopolCA 95472
Tel:  707-861-7300
Fax: 707-823-8568

Front Office/Scheduling: office@hpimc.com
Medical Assistant/Labs: cma@hpimc.com
Medical Records: records@hpimc.com


Natural Pharmacy

Have questions or need refills?
We’d love to hear from you!
Tel: 707-861-7333

Email: nrs@hpimc.com

Welcome to Hill Park!

Take a Deep Breathe

We are not in a hurry. The kind of health care we practice takes time. Your first appointment will take between 60 and 90 minutes. Your practitioner will be asking you lots of questions to really get to know you and your health concerns. Together you will put together a treatment plan. Your follow up visits are usually 30–60 minutes.

If you would like to share medical records from another physician, please fill out the following form and e-mail or fax it to their office at least two weeks in advance of your appointment.


If you would like to share your Hill Park medical records with another physician, please fill out the following form and e-mail or fax it to our office. Please allow up to two weeks for your records to be shared.

Our staff and practitioners at Hill Park are looking forward to meeting you. When you schedule your first visit appointment, our staff will help to guide you to be prepared with initial paperwork prior to your visit. Please bring all pertinent lab work and imaging of the previous year as well as an updated supplement and medication list. If you have medical records that you feel are necessary for your care at Hill Park, please contact the front desk staff to facilitate the medical records transfer process.

Our office staff will call you two days before your appointment to remind you. Please avoid caffeine for three hours before your visit. We have patients with chemical sensitivities so please avoid wearing perfume or other scented lotions or hair products on the day of your appointment. We appreciate it!

If it is necessary to cancel your scheduled appointment, we require that you call at least two business days in advance. Calling earlier is greatly appreciated. There are no fees associated with appointments that are cancelled or rescheduled with two days notice. If  you cancel an appointment with less than two business days notice, miss an appointment entirely, or miss an appointment by arriving more than 15 minutes after the scheduled appointment time the following fees apply: for the first late cancellation or missed appointment, you will be responsible for one-half of your scheduled appointment fee. For subsequent missed appointments, you will be responsible for the full cost of your scheduled appointment.

Each practitioner at Hill Park has an individual fee schedule. Fees are based on the complexity of your needs and the length of time spent with you. We ask for payment at time of service and accept personal checks, Visa, MasterCard, Discover or cash. Please discuss any fee or payment concerns with the front office staff.

Insurance coverage for our services is dependent upon your individual policy plan. We do not bill insurance directly but we do provide you with a complete itemized statement including coding that may be submitted to your insurance for reimbursement.

Our practitioners are considered out-of-network providers on PPO plans, and as such, you can seek reimbursement for office visits. The majority of the time, conventional labs (such as basic blood work or Pap smears), diagnostic imaging, and prescriptions are covered per your insurance policy. Many of our integrative and naturopathic therapies are not covered by insurance.

Patients with HSA plans apply funds to patient visits, services, and purchases from our Natural Remedy Store. We can provide the necessary documentation to apply HSA funds, please verify with your individual plan.

We can not guarantee insurance coverage for our services, this is again dependent upon your individual insurance plan, and payment is due at the time of service. We will ask for a copy of your insurance card at your first visit – this will be submitted with lab work and imaging orders, or any specialist referrals to expedite the medical system process for you. Our staff are very experienced with navigating insurance questions and are available to address any concerns.

 

Medicare
Our physicians do not participate in the Medicare Program nor do we bill for Medicare services. Medicare, with or without a supplemental plan, does not cover naturopathic medicine. Please contact our staff with any additional questions or individual basis.

We treat many kinds of health needs but our doctors are not on call after hours and do not admit patients to the hospital. We are happy to handle problems that arise during office hours but strongly suggest that you have a primary care physician for urgent or after hours medical problems. Thank you and we look forward to meeting you.

Frequently Asked Questions

Anyone is welcome to establish care at our center, a referral is not necessary.

Many of our patients establish care just to have a relationship with an integrative medicine doctor that understands who they are and their health history in the event that a medical need may arise.

We also have many patients that prefer to have an integrative medicine doctor as part of their healthcare team for an additional perspective on basic annual preventive measures or case analysis for complex health care needs.

Nutrient Shots
We welcome walk-ins for nutrient shots Monday-Friday 9-5 pm and offer happy hours to the community on Mondays, Wednesdays, and Super Saturdays (the first Saturday of each month). There is no need to be an established patient for this service – walk on in.

Nutrient IV Therapy
For your safety, nutrient IV services need to be under the supervision of a prescribing practitioner, though this can be a practitioner outside of our center. We have a practitioner Nutrient IV Referral form that can be used for our IV suite, please contact the medical assistant team for details. All referrals are reviewed prior to scheduling and your practitioner is welcome to contact us with any questions. We can generally accommodate advanced and customized IV therapies.

If you are interested in establishing care at our center solely for the purpose of nutrient IV therapy, a focused 15 minute visit can start this process for you. Please contact the front desk for details: (707) 861-7300.

What is Naturopathic Medicine?

Per the California Association of Naturopathic Medicine:

“Naturopathic Medicine is a unique and distinct system of health care that emphasizes the use of prevention and natural therapeutics. The doctors who practice naturopathic medicine, called naturopathic doctors (NDs), are trained to serve as primary care general practitioners who are experts in the prevention, diagnosis, management, and treatment of both acute and chronic health conditions.

Naturopathic doctors are trained at accredited, four-year, post-graduate, residential naturopathic medical programs. The training consists of comprehensive study of the conventional medical sciences, including anatomy, physiology, pathology, microbiology, immunology, clinical and physical diagnosis, laboratory diagnosis, cardiology, gastroenterology, gynecology, etc, as well as detailed study of a wide variety of natural therapies.

Naturopathic doctors are guided by six principles: (1) Do No Harm; (2) The Healing Power of Nature; (3) Find the Cause; (4) Treat the Whole Person; (5) Preventive Medicine; and, (6) Doctor as Teacher. This set of principles, emphasized throughout a naturopathic doctor’s training, outlines the philosophy guiding the naturopathic approach to health and healing and forms the foundation of this distinct health care practice.

Naturopathic doctors use a variety of natural and non-invasive therapies, including clinical nutrition, homeopathy, botanical medicine, hydrotherapy, physical medicine, and counseling. Naturopathic treatments are effective in treating a wide variety of conditions without the need for additional intervention. Naturopathic doctors are also able to function within an integrated framework, and naturopathic therapies can be used to complement treatments used by conventionally trained medical doctors. The result is a patient-centered approach that strives to provide the most appropriate treatment for an individual’s needs.

In the United States, the naturopathic medical profession’s infrastructure includes accredited educational institutions, professional licensing, national standards of practice, peer review, and a commitment to state-of-the-art scientific research.”

Absolutely. We consider ourselves part of the greater medical community and are open to collaboration with any member of your healthcare team. We view medicine from a team care approach and value that patients have existing therapeutic relationships with various practitioners.

We regularly collaborate with other physicians, including specialists, that are highly regarded in their respective fields to provide the most comprehensive care possible for our patients.

Many of our patients are out of the region, international, or may be limited in their ability to have in-person visits. We ask that your first visit is in-person and that an annual in-person visit occurs as you continue in our care.

Please note that most insurance carriers do not reimburse for phone visits though we will be happy to provide you with the necessary billings forms for reimbursement.

Please call the pharmacy and request a prescription refill, which will be responded to by the prescribing doctor within 48 business hours. If you no longer have refills for an existing prescription, please call the staff at (707) 861-7300 for assistance.

Per the Cancellation Policy above, we require two business days’ notice to cancel an appointment. We will only charge your credit card on file if you fail to show up or provide inadequate notice (less than two business days) when cancelling an appointment. You may also choose to keep your credit card on file to pay for for services and products received from Hill Park Integrative Medical Center and the Natural Remedy Store.

The kit collection process can be a little tricky – our Medical Assistant team can help to clarify the process or answer any questions: call 707-861-7300 or email cma@hpimc.com.

To schedule a blood draw or lab test, please contact the Medical Assistant team at 707-861-7300, via the patient portal, or cma@hpimc.com.

We can generally accommodate routine blood draws before 3 pm.  

For test kits, we ask that you schedule your blood draw before 2 pm, as the testing may be time sensitive. This will ensure the proper handling of your specimen.

Please contact our Medical Assistant team at 707-861-7300, via the patient portal, or cma@hpimc.com.